Prima Diagnostics ("we," "us," or "our") is committed to safeguarding the privacy of our patients, customers, and website visitors ("you" or "your"). This Privacy Policy outlines our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you use our website and services.

By accessing and using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of it, please do not use our website or services.

Information we collect

• Personal information — your name, date of birth, gender, contact details, and anything else you provide when registering, booking an appointment, or contacting us.
• Medical information — your medical history, diagnosis, test results, and any other information related to your care that you or your healthcare provider share with us.
• Usage information — your device, browser, IP address, and how you use our website, such as the pages you visit and time spent on them.

How we use your information

• To provide and manage our services, including booking appointments, sending reminders, and delivering test results.
• To communicate with you, respond to inquiries, and address concerns or complaints.
• To improve our website and services by analysing usage data and feedback.
• To maintain the security of our website and protect your personal information.
• To comply with applicable laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• For any other purpose you've given your consent for.

Disclosure of your information

We may disclose your personal information to employees, contractors, and service providers bound by confidentiality obligations; to comply with a court order, law, or legal process; to protect our rights, property, or safety (or that of our patients and customers); in connection with a merger, acquisition, or sale of assets; or for any purpose disclosed to you at the time of collection, or with your consent.

Security & retention

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, and destruction — though no method of electronic storage is 100% secure. We retain your information only for as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, accounting, or reporting requirements.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict the processing of, receive a portable copy of, or object to the processing of your personal information. To exercise any of these rights, contact us using the details below.

Third-party websites & children's privacy

Our website may link to third-party websites; this Privacy Policy does not apply to information collected by them. Our website and services are not intended for use by children under 18, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time by posting the updated version on this page. Your continued use of our website and services after any changes constitutes acceptance of those changes.

Contact us

Prima Diagnostics
4/16, 9th Main, 3rd Block, Jayanagar, Bengaluru, Karnataka – 560011
Email: info@primadiagnostics.com
Phone: +91 78294 90000